Lateness policy

Please contact the salon as soon as possible if you will be running late to see if we can still accommodate you.

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Lash Extensions: 

Once you are 15 minutes past your appointment, it is an automatic cancellation and any cancellation fees may apply.

Lash appointments may offer a slight flexibility, but please note that rushed work is not quality work and expected results are not guaranteed. 

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All other services:

Due to their strict timing, there is a 10 minute grace period for all other services. This means that if you are, or will be, more than 10 minutes late to your appointment, it is an automatic cancellation and cancellation fees may apply.

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Before/After hours fee

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At Envy Esthetics, we try to be as accommodating as possible. If you would like an appointment outside of our normal salon hours, a $30 fee will apply assuming we can also commit to the requested appointment time.

In order to make this special request, you must contact us either by text or phone call to schedule an appointment. This request cannot be made online and is not guaranteed to be accepted.

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Refund Policy

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For services: We do not offer refunds for services.

If there are any concerns regarding the service received, please contact us within 3 days to address any issues/concerns.

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For products: Returns are eligible for 15 days from the purchase date.

If for any reason you're not satisfied with your product purchase, we will gladly offer a full refund for any unopened/unused item. We do not accept returns for opened/used items.

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For Gift Certificates: Gift certificates are final sale and cannot be returned.

Service specific gift certificates cannot be used for a different service and can only be redeemed for the service(s) listed. Alternatively, a gift certificate can be transferred to another individual with written approval from whom the certificate was issued to.