Policies

For new clients, a 30% non-refundable deposit will be required upon booking. Deposits are applied to your service at checkout. If you need to cancel or reschedule, please be sure to provide at least 24hrs notice to avoid forfeiting your deposit. All Lash Extension Full Sets will required a 30% non-fundable deposit for new and returning clients.

Cancellation/ Rescheduling Policy

We ask that you provide a 24hrs' notice for any cancellations and/or rescheduling.

Cancellations after the 24hr period, as well as no-shows, are subject to forfeiting any deposit and/or cancellation fees ranging from 30%-100% of the service cost

Variations:

30% fee for services $36 and over.
100% fee for services $35 and under and no-call, no-shows.

Failure to pay any cancellation fees will result in an online booking ban until dues are paid.

*For deposits paid on services $35 and under, and for no-show's, the remaining balance due will be charged to the card on file.
**Credit card cancellations, false credit cards, insufficient funds, or charge backs will result in a salon ban.
***Excessive cancellations/rescheduling are subject to an online booking ban, and/or prepayment for any future appointments.

Booking Policy

Lateness policy

Please contact the salon as soon as possible if you will be running late to see if we can still accommodate you.

Lateness fees range from $5 for services $35 and under, and up to $10 for services $36 and over.

Lash Extensions:

Once you are 10 minutes past your appointment, it is an automatic cancellation and any cancellation fees may apply.

Lash appointments may offer a slight flexibility, but please note that rushed work is not quality work and expected results are not guaranteed.

All other services:

Due to their strict timing, there is a 9 minute grace period for all other services. This means that if you are, or will be 9 minutes late to your appointment, it is an automatic cancellation and cancellation fees may apply.

Before/After hours fee

At Envy Esthetics, we try to be as accommodating as possible. If you would like an appointment outside of our normal salon hours, a $30 fee will apply assuming we can also commit to the requested appointment time.

In order to make this special request, you must contact us either by text or phone call to schedule an appointment. This request cannot be made online and is not guaranteed to be accepted.

Refund Policy

For services: We do not offer refunds for services.

If there are any concerns regarding the service received, please contact us within 3 days to address any issues/concerns.

For products: Returns are eligible for 15 days from the purchase date.

If for any reason you're not satisfied with your product purchase, we will gladly offer a full refund for any unopened/unused item. We do not accept returns for opened/used items.

For Gift Certificates: Gift certificates are final sale and cannot be returned.

Service specific gift certificates cannot be used for a different service and can only be redeemed for the service(s) listed. Alternatively, a gift certificate can be transferred to another individual with written approval from whom the certificate was issued to.