Policies
Last Updated: 6/4/2026
We require a card on file, and a 50% non-refundable deposit will be required upon booking. Deposits are applied to your service at checkout and are 1x transferable to a new appointment if rescheduled. If you need to cancel or reschedule, please be sure to provide at least 24hrs notice to avoid forfeiting your deposit.
Cancellation/Rescheduling Policy
We ask that you provide at least 24hrs' notice for any cancellations and/or rescheduling* (this includes removing or changing any previously scheduled service.)
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Cancellations after the 24hr period, as well as no-shows, are subject to forfeiting any deposit and/or cancellation fees ranging from 50%-100% of the service cost
Conditions:
50% fee for cancellations/rescheduling with less than 24hrs notice.
100% fee for same day cancellations/rescheduling, and no-call, no-shows.
*Excessive cancellations/rescheduling, or failure to pay any cancellation fees may result in having your online booking privilege disabled or pre-payment of future appointments.
Failure to pay any cancellation/no-show fees will result in your online booking privilege disabled until dues are paid.
By scheduling an appointment with us, you are agreeing to all of our policies.
*For deposits paid on services, additional fees may apply if cancelling/rescheduling after the 24hrs notice, and any remaining balance due will be charged to the card on file.
**Chargebacks will result in a salon ban. See more about chargebacks here.
Booking Policy
Lateness Policy
We aim to be flexible when possible, but there is a 9 minute grace period for all services. This means that if you are, or will be 9 or more minutes late to your appointment, it may result in a cancellation and cancellation fees may apply.
We ask that you contact us at 610.890.8585 as soon as possible if you will be running late to see if we can still accommodate you.
Lateness fees range from $5 for services $35 and under, and up to $10 for services $36 and over.
Please note that even if you make it within the grace period, rushed work is not quality work and expected/advertised results are no longer guaranteed.
Before/After Hours & Squeeze-in Fees
At Envy Esthetics, we try to be as accommodating as possible. If you would like an appointment outside of our normal salon hours or request to be serviced during our non-servicing hours, a $30 fee will apply assuming we can also commit to the requested appointment time.
In order to make this special request, you must contact us either by text or phone call to request an appointment. This request cannot be made online and is not guaranteed to be accepted.
Refund Policy
For services: We do not offer refunds for services.
If there are any concerns regarding the service received, please contact us within 3 days to address any issues/concerns.
For products: Returns are eligible for 15 days from the purchase date.
If for any reason you're not satisfied with your product purchase, we will gladly offer a full refund for any unopened/unused item. We do not accept returns for opened/used items.
For Gift Certificates: Gift certificates are final sale and cannot be returned.
Service specific gift certificates cannot be used for a different service and can only be redeemed for the service(s) listed. Alternatively, a gift certificate can be transferred to another individual with written approval from whom the certificate was issued to.
Chargeback Policy
Submitting a chargeback for any completed or agreed-upon transaction, including but not limited to deposits, services rendered, cancellation fees, or retail purchases, is considered a violation of our booking and service terms.
We are committed to transparency and fairness in all client interactions, and we make every effort to resolve concerns directly. However, in the event that a chargeback is initiated the following actions will be taken:
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Immediate forfeiture of any service credits or deposits
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Permanent ban from future bookings or purchases
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Refusal of future services, including online and in-person appointments
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Disqualification from promotional offers, packages, or memberships
By booking a service, submitting a payment, or making a purchase, you acknowledge and agree to these terms.
We encourage all clients to reach out directly with any questions or concerns so that we can resolve them promptly and professionally.
Last Updated: 6/4/2026
By scheduling an appointment, joining a waitlist, submitting a contact form, or reaching out to us via call or text, you consent to receive SMS messages from Envy Esthetics, LLC at (610) 890-8585.
These messages may include:
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Appointment confirmations
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Appointment reminders
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Scheduling updates
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Service-related communications
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Customer support messages
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Business updates
Opt-Out
You can opt out of SMS communications at any time by replying STOP to any message.
After you send "STOP," you will receive a confirmation message and will no longer receive SMS communications from us unless you opt in again.
Assistance
If you are experiencing issues with our messaging service, reply HELP for assistance or contact us directly at (610) 890-8585.
Message Frequency
Message frequency varies depending on your appointments and interactions with our business.
Fees
Message and data rates may apply. Please contact your wireless carrier for details regarding your text messaging or data plan.
Carrier Liability
Wireless carriers are not liable for delayed or undelivered messages.
Privacy
Your information is handled in accordance with our Privacy Policy.
Envy Esthetics does not share mobile numbers, text messaging opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes.
SMS Terms & Conditions
Privacy Policy
Last Updated: 6/4/2026
Envy Esthetics, LLC ("Envy Esthetics," "we," "our," or "us") respects your privacy and is committed to protecting the information you provide to us.
Information We Collect
We may collect personal information that you voluntarily provide, including:
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Name
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Email address
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Phone number
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Appointment information
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Information submitted through contact forms, waitlists, surveys, or other communications
How We Use Your Information
We may use your information to:
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Schedule, manage, and confirm appointments
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Communicate regarding services, appointments, and business updates
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Respond to inquiries and customer service requests
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Send promotional emails, special offers, and marketing communications
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Notify you about changes to our services, business hours, or locations
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Improve our services and customer experience
Email Communications
By providing your email address, you consent to receive communications from Envy Esthetics, including appointment-related information, business updates, promotions, and marketing communications.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
Text Messaging
If you provide your phone number, we may use it to communicate regarding your appointments and services.
For information regarding our text messaging program, including opt-out instructions and carrier disclosures, please refer to our SMS Terms & Conditions.
Information Sharing
We do not sell, rent, or trade your personal information.
We may share information with trusted third-party service providers that help us operate our business, including booking platforms, payment processors, email marketing providers, messaging platforms, telecommunications providers, and customer support vendors.
Envy Esthetics does not share mobile numbers, text messaging opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes.
Mobile information may be shared only with service providers that support the delivery and operation of our messaging services. This information is used solely to provide those services.
All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
Data Security
We take reasonable measures to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You may request to:
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Access the personal information we have about you
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Correct or update your information
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Request deletion of your information
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Unsubscribe from marketing communications
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Contact Us
Envy Esthetics, LLC
hello@envykop.com
(610) 890-8585