Policies
We require a card on file, and a 50% non-refundable deposit will be required upon booking. Deposits are applied to your service at checkout and are 1x transferable to a new appointment if rescheduled. If you need to cancel or reschedule, please be sure to provide at least 24hrs notice to avoid forfeiting your deposit.
Cancellation/Rescheduling Policy
We ask that you provide at least 24hrs' notice for any cancellations and/or rescheduling (this includes removing or changing any previously scheduled service.)
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Cancellations after the 24hr period, as well as no-shows, are subject to forfeiting any deposit and/or cancellation fees ranging from 50%-100% of the service cost
Variations:
50% fee for cancellations/rescheduling with less than 24hrs notice.
100% fee for same day cancellations/rescheduling, and no-call, no-shows.
*Excessive cancellations/rescheduling, or failure to pay any cancellation fees may result in an online booking ban or pre-payment of future appointments.
Failure to pay any cancellation fees will result in an online booking ban until dues are paid.
By scheduling an appointment with us, you are agreeing to all of our policies.
*For deposits paid on services, additional fees may apply if cancelling/rescheduling after the 24hrs notice, and any remaining balance due will be charged to the card on file.
**Credit card cancellations, false credit cards, insufficient funds, or chargebacks will result in a salon ban. See more here.
***Excessive cancellations/rescheduling are subject to an online booking ban, and/or prepayment for any future appointments.
Booking Policy
Lateness Policy
We aim to be flexible when possible, but there is a 9 minute grace period for all services. This means that if you are, or will be 9 or more minutes late to your appointment, it may result in a cancellation and cancellation fees may apply.
We ask that you contact us at 610.890.8585 as soon as possible if you will be running late to see if we can still accommodate you.
Lateness fees range from $5 for services $35 and under, and up to $10 for services $36 and over.
Please note that even if you make it within the grace period, rushed work is not quality work and expected/advertised results are no longer guaranteed.
Before/After Hours & Squeeze-in Fees
At Envy Esthetics, we try to be as accommodating as possible. If you would like an appointment outside of our normal salon hours or request to be serviced during our non-servicing hours, a $30 fee will apply assuming we can also commit to the requested appointment time.
In order to make this special request, you must contact us either by text or phone call to request an appointment. This request cannot be made online and is not guaranteed to be accepted.
Refund Policy
For services: We do not offer refunds for services.
If there are any concerns regarding the service received, please contact us within 3 days to address any issues/concerns.
For products: Returns are eligible for 15 days from the purchase date.
If for any reason you're not satisfied with your product purchase, we will gladly offer a full refund for any unopened/unused item. We do not accept returns for opened/used items.
For Gift Certificates: Gift certificates are final sale and cannot be returned.
Service specific gift certificates cannot be used for a different service and can only be redeemed for the service(s) listed. Alternatively, a gift certificate can be transferred to another individual with written approval from whom the certificate was issued to.
Chargeback Policy
Submitting a chargeback for any completed or agreed-upon transaction, including but not limited to deposits, services rendered, cancellation fees, or retail purchases, is considered a violation of our booking and service terms.
We are committed to transparency and fairness in all client interactions, and we make every effort to resolve concerns directly. However, in the event that a chargeback is initiated the following actions will be taken:
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Immediate forfeiture of any service credits or deposits
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Permanent ban from future bookings or purchases
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Refusal of future services, including online and in-person appointments
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Disqualification from promotional offers, packages, or memberships
By booking a service, submitting a payment, or making a purchase, you acknowledge and agree to these terms.
We encourage all clients to reach out directly with any questions or concerns so that we can resolve them promptly and professionally.
By scheduling an appointment or reaching out to us via call/or text, you are opting-in to receive SMS messages from Envy Esthetics, LLC (610.890.8585.)
You agree to receive text messages for customer support, service updates, and other communications related to your appointment(s).
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You can cancel the SMS service at any time. Just text STOP. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just text us and we can start sending SMS messages to you again.
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If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance.
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Carriers are not liable for delayed or undelivered messages.
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Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
SMS Terms of Service
Privacy Policy
Envy Esthetics, LLC does not share mobile numbers, text messaging originator opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes.
Mobile information may be shared only with subcontractors and service providers that support the delivery of SMS services, such as messaging platforms, telecommunications providers, or customer support vendors. This information is used solely to provide and operate the messaging service.
All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.